I had read all the reviews for this hotels just a week before I left and thought we were heading for disaster. the hotel was quite nice with good rooms, hot water etc. There was some construction going on in the hotel, so it has a deserted look on some of the floors. Maybe a better choice than some of the 3 start hotels out there.
Had a worst experience in this hotel. Specifically the room service staff is rude and unfriendly. When complained about the same at the reception, surprisingly no Manager was available on duty. Got in touch with one of the directors. Unfortunately this guy was also least bothered about the discomfort of a guest and never tried to reach the hotel and handle the situation.
Worst part, he asked me how can he compensate for the same. Shall he arrange a SPA for me or shall he send somebody or something in the room the next morning. Generally, these lousy people feel that do anything with the guest and then come up with a sorry and try to compensate the situation. Terrible.
Advice : do not visit this hotel atleast with your family unless you are ready to take a hammer stroke on your self respect.