very bad service. huge rats were seen running all over the kitchen and dinning area. when we arrived the bedding was dirty and the room had full spider webs. we had to buy our own bathroom cleaner and clean the bathroom before we used it. the waiter and the chef is the same person, tried to act professional but such a let down waste ! the owner should sell the lodge to people who would run it properly.!!!!!!! avoid and don't waste your money !!!
Mohlware Lodge is ran by a bunch of people who don't even know what customer service means
My booking for 2 people was made and confirmed a month before arrival.
On our arrival we were told that the room we booked was apparently not cleaned out cause the previous people are not back with the key to open the room (which lodge doesn't have a spare key)...Andrew was the person we saw at reception and he's the one that gave us all that nonsense information.
as much as we were inconvenienced we came to an agreement of taking the next option(during our stay we had to kill cockroaches and there wasn't hot water through out our stay) in return of getting half the money back and till today the so called "manager" Rahaba has been giving us the run around, she never calls back she never keeps her promises she has no skills of being a manger what so ever...save your money and never go to mohlware lodge,their pictures on the website are fake...I refuse to believe that the owner (Peter) knows what state he's lodge is in...or it clearly shows what kind of state he'd live in.
For a bed and breakfast, we felt that Mohlware had all to offer in terms of feeling like we are at home. It would be unfair to expect exceptional service and state of the art infrastructure. They are are just right, in that they cater for small, closely knit groups of travelers. Mohlware is located in a superb area. In the city, away from the city. It's a guest lodge located in a game reserve not far at all from the hustle and bustle of Rand-burg malls and the ever so busy Coca-Cola dome. The rooms are big, the atmosphere is peaceful, the staff are friendly. We've enjoyed both our stays at Mohlware both in summer and in winter. We have a had a very good overall experience and we cant seem to get enough of them. Truly a home away from home. Thank You Mohlware Lodge.