This hotel neglects Consumer Protection Act by doing rip off business to me.
I booked a room one day earlier where I was in Bali and room has been paid since. Then I arrived in the hotel at 4AM, everything seemed okay upon arrival although I reluctantly then paying Rp.200,000 for room deposit.
At check out time I see obviously the hotel staffs are insisting me to admit I smoke in the bathroom where they found teens of cigarette butt inside a can that I disposed in the toilet trash. I admit the cigarette butts are mine and were produced while spending 11 hours of driving from Bali, and took all the litters out from the car but did not find any bin in front of hotel premises nor parking lot.
I was forced to pay the fine of Rp.500,000 to hotel management that is deliberately written on the check in paper.
Even if I smoked in the bathroom I will not be paying because if that is a breach to local regulation then I should pay the fine to city ordinance.
The hotel has failed to understand how to make profit out of decent service to guests within hospitality or tourism industry, but is keen to make profit but concurrently committed to tax evasion in the name of fine.
Who wants to stay at the hotel that fail to serve the guests and ripping off our walet?
I would appreciate if they call the authorities to file a complaint or even press a charge against me, because refusal to refund Rp.200,000 of room deposit as a fine is ILLEGAL and UNACCEPTABLE
HOTEL IS NOT GOVERNMENT AND THROWING A COFFEE CAN WITH TEENS OF CIGARETTE BUTT IS 100% LEGAL...RIP OFF IS ILLEGAL
I used to come for using the internet, but first time as the guest of the hotel. It's cheap, value for money considering this budget hotel is located on the heart of the city. You only pay for room only, no toiletries (you could buy on the cashier for IDR 10.000 but I prefer to buy on the store because it could be used for another trip, while the one that you buy on the cashier might be broken and for one time only), no towels, if you want to use the towels, you need to pay extra money, it was IDR 5000 per bath towel. The most important thing for me is the cleanliness, comfortable bed and hot water on bathroom working properly. It's ok, there are some other budget hotel with the same name on other part of Surabaya with different price, depends on the location.