I have stayed in so many Park Hyatt hotels, this is the worst in so many ways. This is not a Hyatt hotel, it is just a old hotel that u have no other choice in the city.
Checked in yesterday, used pool and went to lobby lounge, see my experience: when I walk in to the pool area, the staff just handed me a towel and that’s it, no one ever come back again, when I stayed in rosewood or four seasons etc, the pool staff will always ask or provide the followings, 1. umbrella open or close? 2. Provide water or tell u where is the water. 3. Ask u what u like to order and provide menu....And here you got nothing! I have to asked the same staff come back and show him that I don’t have a coffee table on both side (apparently he doesn’t care to notice).....this the Park Hyatt service? It is a joke, the Management team should go out and understand what is PH and what is Luxury is Personal, this is not just a slogan!
Again lobby lounge, the staff talked to me is very arrogant，she seemed is a manager, i guess arrogant is the staff understands the brand tone. I didn’t sit down, I rather spend my money to other place who has warm attitude.
Do not come to this hotel unless you have to. Disappointed.