I attempted to stay at this appalling place several months ago but took one look at the room and just walked away. Thankfully I hadn't paid the tariff yet as I would have been demanding it back and then making an immediate phone call to the health department to have the place closed down.
The cabin I was shown had gecko droppings scattered over the floor and dead insects everywhere. The bathroom was filthy and the shower mouldy. There is no doubt that the ladder up to the loft is totally against safety regulations and for that reason alone this place should be closed down. Dirty windows (and I really mean DIRTY), rotting timber, mould, mildew, the dirt and the horrid decor just made me want to get out of the place as fast as I could.
There is no way that anyone who valued their health and safety would want to stay in this place and the owners should be locked up for trying to charge what they do for this standard of accommodation. Don't stay here!
Please please please don't stay at this hotel. We stayed at here in September 2013. The facilities are dirty, run down and no good for the children or disabled. Let me start by saying i have stayed at many hotels around the world including backpackers lodgings and have never come across a place so dirty and in need of desperate repairs. When we arrived at the town of Kuranda we asked a local where the accommodation was, they laughed and said its about 3.5km away so with our backpacks on our back and in the hot sun we started making our way there.
When we finally arrived at the reception we were greeted by a 'manager' who quickly said hello and passed us to their new receptionist. Looking around the facilities it seemed very quiet and very run down. The receptionist advised us there was no TV signal in our bungalow this was never stated before booking on the website although we noticed satellite brackets being fitted to other cabins. When we asked how we would get to the town she was unsure, I asked if there was any buses she said no so I asked for a taxi phone number.
Our two bedroom loft chalet at first glance looked was quite impressive but in need of some urgent TLC, we realise the accommodation is in the middle of the rainforest but we were not expecting to see massive spider webs that had been there for months in our room, the toilet seat was disgusting and in desperate need of changing, we also found the sheets and towels were unwashed, the main fan was full of rust. In general the whole chalet was damp, dirty and in need of repainting and if anyone of us would of been disabled the pathways would of been an accident waiting to happen as they were all in dire need of repair. We also found the outdoor swimming pool was dirty so unable to use it during our stay.
All these points above are very small but they all add up, all of these problems with the accommodation are very easy to fix and we felt that the whole place has been neglected. We really feel this retreat would be a really nice place to stay if it was not so run down. After we left the establishment a night early we stayed in hostels which were of a higher standard at a quarter of the price.
When we arrived home we emailed Kevin (the manager) with our concerns regarding the accommodation and after a polite reply he blocked my email address after offering a nights refund, i also tried emailing him from a different email address and still no reply. I have dealt with many businesses in my line of work and have never felt so unsatisfied with customer service and value for money.
This is the first time we have ever complained on TripAdvisor but felt that this was the only way we could stop people making the same mistake as we did. Hopefully Kevin and Kuranda Resort will reply to this message on here and they will explain these issues and how they will overcome them for their future backpackers and guests.
We have supplied photographs of all our issues with the accommodation and hope any future guests look though them before booking.
As per Adam T .... it is a 'rainforest resort' and when we were there, still under renovation after some severe neglect. The resort owner and family looked after us extremely well and I am looking forward to returning soon to see how much the renovations have progressed.
We spent our Wedding night there, in the apparent "Honeymoon" room, a 2 bedroom apartment with a spa. There was nothing but old furniture, outdated decor, a spa in the middle of the lounge room and a big print of a blowfly on the wall for decoration. The TV was an old analogue big box thing, their excuse for no TV reception was because of this old TV with no set top box. Granted, they did offer us free DVD's to take to the room.
Being our Honeymoon night, as was stated when we booked it, we were thinking for the price we paid for this dated,unwelcoming room, we might have been surprised with a bottle of champagne, or perhaps a basket of fruit.. but nothing at all. I can not describe the very unwelcoming and "uncozy" feeling of the room when we opened the door.
Being a "retreat" we also thought peace and quiet.. but No! There was a band playing loud music til late!! Could not wait to leave in the morning.
The room was nothing like the pictures on the website, which were clearly taken about 10 years ago when everything was new and fresh.
Dinner was lovely, though.
Let me start by saying, if you're the kind of pompous idiot who needs an underpaid "servant" at your beck and call 24/7, this place is not for you. Nor will you find mints on your pillow or room service at the end of a telephone. It is, after all, a "rainforest retreat", not a resort, spa or 5 star hotel. The place is exactly what it claims to be. Accommodation surrounded by rainforest. It is quiet, secluded, and close to Kuranda village (1.6km along a paved path with a few short but steepish hills - we did it with a pram no problems)
I'm going to remark on a few of the earlier reviews that had me worried;
The new owners are currently in the process of conducting repairs. Some huts do look a bit shabby, but the one we stayed in was in fine condition. While I'm on the subject, the loft room is at the top of a ladder my three year old was happily running up and down. If you don't like ladders, stay in the downstairs room and don't climb the bloody thing! the pole in the centre of the room does not need to be "negotiated" unless you are 8 feet wide, which may also explain why that individual fell through the deck. At the end of the day, it is the jungle, things break down quickly and a lot of work is needed to maintain them.
The kitchenette consisted of a gas top, microwave, sink and kettle. basic but entirely adequate. The bathroom is a combined toilet and shower, sink and vanity. they are clean and basic once again.
The food is brilliantly prepared by Aki, Kevin's wife and the restaurant is quiet and family friendly. The Indonesian food is delicious, and Aki's home made dipping sauces should be bottled! Kevin and his son bend over backwards to accommodate your needs, coming back again and again to ensure you have what you want.
This is a family retreat, for anyone who may have enjoyed retreat accommodation in Thailand or other areas in SE Asia, this place will bring back memories. We will definitely be back.