When it comes to the Golden Sands Hotel, the price is right but the quality is mediocre. On the plus side, the aging rooms are spacious and well-furnished. My room contained a small refrigerator and a television (although I couldn't get the TV to work), along with plenty of storage space. The heat/AC in the room worked well. The staff is courteous. The hotel is in close proximity to pharmacies, stores, restaurants (McDonalds, KFC, Arabic fare), coffee shops (Gloria Jeans), a dry cleaner, a dentist, a salon, a book shop, and a tailor. Indeed, practically anything a traveler would need, whether casually or in an emergency, is located nearby.
The hotel is lacking in a number of areas, however. The most unforgivable, in my opinion, was the bed. In place of a mattress, there was instead a barely padded box spring. I think it would have been more comfortable to sleep on the floor. The staff seemed oblivious to the difference between a mattress and a box spring upon complaint. The hot water in the winter takes about 5-8 minutes to arrive at the room. One must turn the water on in advance, which seems like such a waste in a water-starved country like Jordan. The shower head barely released water and part of the glass shower door was broken, allowing water to spray out on to the bathroom floor. The room service was inconsistent, and there were days when the bed was not made up nor were clean towels or replacement toilet paper placed in the bathroom. Wi-fi was only turned on by request and required a complex login method, which made it difficult to access from an iPad. In the end, it was easier to walk to Gloria Jeans and access their free wi-fi rather than to struggle with the slow, meager internet that was occasionally provided by the hotel.
The hotel is located in an area across from Jordan University behind the McDonalds. Making this clear to a taxi driver will get you there quicker and should save you some money.
Given the pros and cons, I had a difficult time determining a fair rating. I eventually gave the hotel the benefit of the doubt and went with a rating of 3, although I was tempted to give a rating of 2. With a a little extra attention given to the details that I listed, this hotel could be a much better experience.
I ditto the comments of the other traveler. I went in with a group tour so it wasn’t our choice. We have reflected this to the tour so hopefully this hotel won’t be used for future. The good thing about this hotel was its proximity to the fast food chains, like McDonald and Gloria Jean’s coffee. Also, you could get water and snacks in the convenience stores a few steps away.
The breakfast room was downstairs and huge but we only got breakfast once out of the 3 days we stayed there. The bed was uncomfortable. The temperature in the shower was unpredictable. It was cold and when it got hot, it was broiling hot. Overall, this hotel was dirty.
The front desk staff was pretty helpful though. He helped us with checking the airline flights and writing us instructions for the taxi driver.
This hotel had internet but its connection was so bad that I couldn’t get connectivity for more than 5-10 min without getting kicked out.
I stayed at this hotel as part of a tour at the start and end and found it to be horrible. Some rooms weren't clean, the first room I stayed in was missing part of the shower screen and there was no hot water. It does state that breakfast is included but there is hardly a breakfast to be eaten. The manager smokes at the front desk and even though there are signs everywhere stating no smoking, everyone smokes everywhere. The staff would also stare inappropriately and on occasions would lie. On my last night of the tour on returning, I was only offered room at 10PM and this was after several complaints and an arrival time of 2pm. When I was told my room was ready, I walked in to find two men still cleaning. At this point, I walked out and found a new hotel to stay at. I certainly wouldn't stay here again and do not recommend it. On a positive note, the manager was helpful in writing instructions in Arabic for the taxi drivers. The rooms were also very noisy.
There are some positives and negatives about this hotel.
The first problem is that no taxi driver seems to know where it is located. Tell them it is on Queen Rania Street, opposite Jordan University and behind the McDonalds. (The McDonalds part is key). My taxi driver even called the hotel for directions before we left the airport and we still had to ask for more specifics once we got to the area from someone on the street. My experience with the taxi driver not knowing where the hotel was located was experienced by at least seven other people I spoke to coming from various locations.
My taxi from the airport cost a flat rate of 19 dinar.
The roooms are very spacious. I stayed three nights at this hotel as part of a tour, sharing a room with two others. We had two bedrooms with a separate living room and one bathroom.
The showers leaked in the two different rooms we had. The last day, we had no hot water. Our call to Reception was answered promptly and about 20 minutes later, the mimed answer was that the problem was fixed and that we should leave the water "handle" in the same position. I think the solution though was to crank up the water temperature for the entire hotel. I managed about 60 seconds with the water at the specified setting before it was too hot to endure. There was almost no water pressure with cool water though. Later I learned that others in the group also experienced the only hot water type shower.
Breakfast was typical for Jordan. Some bread, coffee/tea and juice, cucumber, tomato, some meats and cheeses. Nothing special but not bad either.
My biggest complaint about this hotel were the mattresses. I describe it more like they bought a box spring and forgot to buy the mattress to put on top. Fortunately with all the space we had, I quite comfortably slept on the couch for 2 of the 3 nights I stayed there.
The hotel is located out of the downtown area so a taxi will be required to visit any sites or restaurants in the downtown area. There are a number of small markets (for drinks/snacks) across the street and a Subway, McDonalds and Burger King all within a stone's throw of the hotel. The hotel does not offer laundry service, but there are two dry cleaners across the street.
The hotel provides free wi fi - just ask for an access code and password from Reception. The wifi reception was pretty bad though. I often lost the signal and had to keep logging in.
For the start of a tour, this isn't a bad hotel. If your goal is to visit the areas of interest in Amman though, a more downtown location would serve much better.
ok. so i can see how this hotel may be good sometimes - the rooms were really nice, everything was very new looking. but the circumstances of my stay were pretty bad. so we arrived, and about 2 hours later all the lights went off in the building - ABSOLUTELY NO LIGHT. no second generator or torches or candles or anything. i couldn't even remember how to get out of the building. i had to feel my way around in some areas. when i found a member of staff, they would leer or stare at me, i felt really uncomfortable. they took my key card at one stage and didnt give it back and i had to go through this long ordeal trying to explain to the staff (who had limited english) that i needed a key to get into my room to help my friend who was sick. anyway. at breakfast (still in darkness, i had to use my own torch). i ate with another man in the hotel, and behind him, i could see members of staff starring at us through the door window really inappropriately and unprofessionally.
IN their defence, it was during the Egyptian riots and staff may have been distracted by this?