I'm very fond of this little hotel. Unfortunately, in a way it is almost two very different hotels. The private/ensuite rooms are extraordinarily good for their price bracket. Very comfortable, air-conditioned, cosy private rooms cost about the same here that other budget hotels charge for shared and significantly less comfy rooms. Best rooms in the budget range in Amman.
However, I understand the people on here who have stayed in the dorms and rooms with shared bathrooms being upset. They are truly awful. I recommended the place to a friend based on my experiences in the private rooms, and they were furious with me! They sent me pictures and I could hardly believe it was the same hotel! Awful! I really strongly encourage my friends at the Riviera (and I do consider them friends) to improve the quality of the shared rooms..... They don't have to be fancy, basic is fine, but as they now stand they are terrible and unnecessarily ruining the hotel's reputation.
Note that my rankings on here refer only to the private rooms.
The other thing that they need to improve, in all the rooms, is the hot water. The systems they have installed are just useless. In a cold Amman winter a daily cold shower can be enough to make a person willing to pay a few extra bucks at another hotel.
I feel a bit sad about some of the comments on here. When people get angry about someone in a non-English speaking country not speaking English it just bewilders me. Tell me, folks, does every worker in every hospitality outlet including the smallest hotels 'back home' in your country speak Arabic? Of course not! Why on earth do we expect everyone to speak English? The young man you are referring to at the Riviera is a kind and intelligent man who just happens not to speak the language you expect him to speak. It reminds me of the woman I saw in suburban Amman literally screaming at a shop employee for not understanding her demands in English. As for the review on here that makes a cruel comment about him sleeping under the stairs, why does that upset you? If anything surely it should engender sympathetic respect.
I saw some guests here uploaded the pics of the room and the bathroom. I guessed the hotel been renovated when i checked in. Was there at the end of April.
I agreed when i entered the hotel it was nobody in the reception. It is a mini hotel. And i noticed there is always the same boy taking care up and down. The Filipino maid she just clean the rooms. But this boy he is fine, he did his job, he showed me where is the supermarket, he doesnt speaks good english but he understand what i need. I also met the owner and he is a very nice person. I can call him anytime when i have a question.
About the room, for this price i m quite satisfied. It's in the downtown center and clean. I love the wooden window in the room with the plants. It was good to have a breeze in the morning when i woke up. The only thing need to improve is the light in the room is not enough bright. They should install one more light. Coz it's too dark at night. Overall i m satisfied and i would recommend people who travel with low budget.
I stayed in budget hotels in Amman and similar places before so I know what to expect. This
was so far from it ...
When I caught a ride from the bus station to the hotel the driver asked my why I stayed in that hotel since it was no good. I thought that was the usual sale pitch and the next would be "I have cousin that has a very nice hotel not far from here", but I was WRONG !!!
When I arrived to the hotel nobody was there, it wass open but no staff. After asking around in the neighbourhood some guy materialised and presented himself as the owner. I got access to the room, noticed that the hotel presented on hotels.com as a "three star hotel" was a "no star hotel" and that the pictures on the website was probably from another planet. The fridge is full of somebody else's left-overs (in an advanced state of decomposition), there is no linen in the bed, no towels, the whole room was "sticky" and probably not cleaned since WWII.
On my way out I went to the reception, the "owner" (who spoke English) was gone and replaced with a guy that spoke only Arabian. I used my iPad and a transation-site to communicate and it seems to create some kind of activity so I ledt the hotel to grab a late dinner.
Coming back later nothing was changed. After some new translation exercises with the iPad I got the "owner" on the phone who promised that he would take care of everything tomorrow. After informing him that I would leave in ten minues if it wasn't fixed directly a new burst of activity from the present staff produced a towel (that smelled of shrimps) and a blanket. Since I was tired and needed to get up early to leave on a one day bus trip Ithe next day said OK and went to the room.
The lack of towels was put in a new perspective, since there was no running water in the "bath room" either. Toilet worked, though ...
I slept fully dressed to avoid any contact with anything in the room, went up early, still no water and left. Nobody in the reception area and the door was locked. After some shouting a guy appeared from the garbage room where he probably been sleeping. He opens the door and I left ...
We booked a room with a shared bathroom, expecting it to be something like it is in the photos. The bathroom was revolting - the bath was all black and rusty and I actually felt more dirty after using it. It was like the one from the first Saw movie. As for the room, you could clearly see where the door had been kicked in in the past and the whole lock section had been glued back on (it could easily have been opened by someone without a key) and it was just generally awful and nothing like the photos. Really, really cold at night too.
As far as I understand the ensuite rooms are a lot nicer. I don't think this is fair though - surely you pay a bit less simply for a shared bathroom, not for a horrible room too?
We wandered into the Riviera after getting lost looking for cheap backpacker places which were all full. We asked for a room without a window onto the street as it was really noisy with loads of traffic although after dark it had all disappeared so we needn't have. The price was good for a nice clean large room with satellite TV, aircon (snowing outside though!) and a fridge. We had to ask for towels though and the bedclothes were a little odd. Slept very well though. The owner was really nice, we had coffee and kunafa I think its called. The location is great, word of warning, the hotel is in an alley which opens out onto a road with several dessert shops on which we kept going into and spending lots of money on big tins of baklava to take home!