1. The staff was so unfriendly. He should not have been placed inside any hotel. We asked him few things, like where to go for eat or what time the breakfast is: he answered as if we are enemy. It seems guests are not his priority.
2. Hotel rooms were dirty. The windows are so dangerous, one can fall. The toilets were unclean and not properly made. Water everywhere on the floor.
3. People were talking so loudly on the corridor.
4. They promised to provide dinner and breakfast, as per the booking. The dinner were not hygienic and given at a nearby food store. Most importantly, when we approached the staff for breakfast at a previously designated time, they fell from sky. They said there is nothing arranged. Finally after an argument, they agreed to bring 2 instant noodle for me and my wife, which we kindly declined.
5. Important tips for girls: there are cockroaches inside the room.
It was a horrific experience. Dont go there.
We accidentally walked into the hotel after a late lunch at the restaurant which is in front of the hotel and they offered us a room for USD 20. We were tired after a long trip so we accepted the offer. The room was clean with two double size beds (be careful they are hard beds), A/C , fan, many free water bottles , TV, wifi etc. It turned out quite nice. It is very central so you can walk everywhere. The best beach is the Monkey beach if you want a beach, but take some food if you are planning to spend the day there since they only sell beverages, cips and beer on the island.
Book the sea pearl........ DON'T BOOK HERE!!!!
Every thing this hotel advertises..... Wifi, aircon,friendly approachable staff, changing currency, views from rooms, in room safe, clean and tidy etc.... Is soo far from the truth it's incredible! You get non of this, what you get is....... A filthy dirty, uncomfortable superior room that scares you to take your shoes off as the floor is so grim, every morning and evening, very early people wake you up shouting in the corridors and playing tv's loud with doors open. If you talk to the manager/owner about anything not working, good luck! He takes no notice, breakfast is a myth but you will still pay for it.... This hotel is so over priced for what you pay for and get its a health risk... DON'T BOOK HERE
We booked two nights at this hotel through Adoga....it was not even the cheapest on the site but the blurb sold it on value for money basis.
Our room was meant to have air con...which technically it does have the unit however it does not work.
Were told wifi in all rooms....rubbish, nothing on the 7th floor that lasts for more than a minute.
The room was quite frankly not that clean. It had bern cleaned that morning but long black female hairs all round the floor and fridge area. Shower room awful and dangerous electrics in the wet room area!!
Were told that rooms had safes to lock away valuables...poppycock, no safe in our room.
Were also led to believe that the hotel could convert USD into VND. When we asked the guy at reception he said yes could do. I asked for $50US to be changed over at which point he directed us to the local market to carry out the transaction...he was in all honesty not in the right game as he was more interested in goings on outside on the street!!
Another guy behind the counter seemed really interested though in selling us a 'very top good quality' boat trip to Halong Bay. We kindly refused and went elsewhere, why give this hotel even more of our cash.
Appreciate these are only my views but see for yourselves if you want to take a chance. I personally have stayed in far better hostels than this place for less money.
Book at your own peril.
I book 4room for 2 nights from 1 month before in agoda ( i book for Apr30 to May 2 in march 17). But today when i arrived, they said my booking is cancel, they didnt comfirm my booking with agoda bla bla bla..... They make me and my friend wait 3 hours to talk around and put we to rooms like staff's room or warehouse. They said they are reception, they dont know what's sell manager ( name is Hau) did, we need to ask him, but when we call he didnt pick up the phone. So, We decide to move to other and never comeback.
Luckly agoda return money for us but i dont know what did they do with Viet Lotus.
My friend search about Viet Lotus hotel in Cat Ba island, Viet Nam and ppl write not good about it also.
I think you guys shouldnt use it, if you dont want to in trouble like us.