I had written an EXCELLENT review about this property based on my first night stay there on the website i booked with -- but, the next two nights were paid directly as I thought the place had excellent amenities. The dorm rooms were large and brand new condition. The lounge had Cable with all stations (incld BBC, CNN) and the dining area was like home with all kitchen appliances brand new. The bathrooms were spacious and shower areas clean. So what was poor about the staff/manager? Well, for the start the staff person acting like guests were a bother and he had no interest in staying on the premises. The door locks (outside & room) have elaborate codes and even require hand print. So the first night I spent two hours locked out of the facility and the staff would not return and acted like it was my problem. I smiled and let it go. I even wrote glowing review despite that offense. Yet in checking out on the third day the Manager showed up at 10:30 am (check-out 11) -- at 10:47am he busted in the room and shouted at me: "so is there a problem -- you need to leave". I was shocked and outraged -- and when i got angry he suddenly apologized. With such a great facility it is a shame they have not learned the basics in customer services and appreciation of a paying guest. On yes, they force you off the premises four hours each day (11am-3pm) supposedly for 'cleaning' when I was the only guest in the room and only four others in another room. They constantly shut off lights and act like if you use anything it is costing them. Noise all night and in morning from construction across the street and upstairs new Karokee bar being built. Not a friendly place at all ... I would return ONLY for the amenities, but not the staff.