The service we received in this villa was very disappointing, to say the least. The whole experience was very unsatisfactory for us and has caused many troubles during our stay.
1. Electricity Issue
The electricity keeps going off, multiple times (a minimum of 5 times/night) and there was no action from the maintenance unit regarding this issue. On Saturday, there was even no maintenance team to help or check the issue. Only 1 security guard. We tried to contact Rina (the Person in Charge) numerous time but it has gone unanswered and when we text her, there was no response. After numerous attempt to contact her, by numerous different people, then she answered the electricity issue was due to over-heating which was impossible. We tried to explain this to her but our explanation went unheard. This reaction was not taken well by us, which again tried to explain to her. After some harsh words was exchanged between us, only by then she admit that she was wrong.
When the maintenance team finally arrived, they told us that there are nothing that they can do because the villa was not under their maintenance. So they cannot fix nor do anything regarding the issue. This answer was very shocking and unacceptable because we rented the villa from them which confirms that it was their property but now they say it is not?? The same answer was also given by Rina.
The electricity issue keeps happening until sunday and that is also the main reason why we decided not to extend our stay.
2. Hygiene and Cleanliness Issue
Attached is a photo of the tap water in the bathroom. Yes, that is exactly what it looked like straight from the tap. Does that looked clean nor safe? and they was perfectly informed that his group is travelling with a toddler. The whole group was forced to take showers in the other villa (which was also occupied by our friend) for the rest of their stay in the villa.
The villa provides drinking water, however the Water Gallon was very sticky and dirty and we found some suspicious object in the water. We are not sure what it is, but we decided not to drink it. The group purchased their own drinking water for the duration of their stay in the villa. Complaints regarding issue was conveyed but it also went not responded, just like the electricity issue.
The floors on the villa was sticky and dirty, also the overall condition of the villa was dusty. Like it was unoccupied for a quite period of time but not cleaned.
The management said that the villa was just rented for long-term period just before we came, however we have a very hard time in believing this because of the overall condition as explained above. Especially the electricity issue. If during our weekend stay, the electricity has gone off for over 5 times/night, without any action taken by the management, can you imagine what happened during long term stay?
we stay at this villa from August 22-24 and it's a very worst nightmare ever!!the villa is very dusty and creepy like a ghost house..and even worst the electricity is DEAD for almost 10 times!!!!!!!!the water heater is broken and after all the disaster the owner and the manager didn't give us compensation at all!!