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该酒店信息来自安可达
酒店预订 > 拉沙佩勒圣吕克酒店 > 克拉斯特鲁瓦圣鲁克首相酒店
  • 3.5
    打分
  • 5
    点评
  • 暂无报价

克拉斯特鲁瓦圣鲁克首相酒店 (Premiere Classe Troyes La Chapelle Saint Luc Hotel)

5 rue Rene Descartes , 拉沙佩勒圣吕克

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酒店介绍

该酒店信息来自安可达
42间房   电话33325712050 传真33325712050
下榻克拉斯特鲁瓦圣鲁克首相酒店,感受拉沙佩勒圣吕克的独特魅力。 酒店内设施齐全,可为住客提供舒适的住宿条件。 一切生活必需品,例如免费房内无线网络, 无障碍设施, 无线网络(公共区域), 停车场, 家庭房等都已为您准备就绪。 客房舒适温馨,部分客房内设平板电视, 书桌, 淋浴设施, 吹风机等设施。 酒店内设多种娱乐设施。 热情友好的工作人员、完善的设施、优越的地理位置、便于游客前往拉沙佩勒圣吕克的各大景点,这些都是众 ... 多游客选择克拉斯特鲁瓦圣鲁克首相酒店的原因。 展开全部

酒店设施

  • 无线上网公共区域 24小时前台 残疾人设施
  • 暖气 卫星频道/有线电视 电视

酒店政策

幼儿0-1岁:在不加床的情况下,可免费入住。请注意,如果使用婴儿床可能需要支付额外费用。

儿童2-9岁:在不加床的情况下可免费入住。

* 9岁以上的旅客入住此酒店将按照成人标准收费。

* 加床政策根据您所选定的客房而有所不同。

实用数据

  • 12:00 AM
  • 12:00 AM
  • 42

交通及周边

住客评价

大家印象:

  • 3.5

    满意

    5条点评

  • 位置
    0.0
    卫生
    0.0
    服务
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    性价比
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    • 卫生:★★★★★★★★★★
    • 设施:★★★★★★★★★★
    • 服务:★★★★★★★★★★
    • 性价比:★★★★★★★★★★
    “AVOID! At all costs! ”
    TripAdvisor猫途鹰会员
    I booked this hotel for one night as a stop over on our way to the Alps. I was charged TWICE due to an error in their booking system. It took 3 overseas phone calls, 5 emails and over 4 months to get this resolved and was20% short of the amount to be refunded. For the fact that this was handled by the Accor chain, I would have believed this to be some Nigerian money scam! When I realised the double payment in error, I immediately called the hotel. This took place over a month before we were due to stay at the hotel. The manager rudely refused to handle the problem simply shrugging it off as not his responsibility and directed me to their central reservation team. They in turn declared the problem to be my fault and refused to help. I then called the Accor Chain customer service desk since this poor excuse of a hotel belongs to that chain. A complaint was dutifully logged and I was promised a refund on the condition that a system error had indeed been made. It is worth noting that had I made the mistake by booking twice for instance, no refund would be offered. Accor customers beware! Do not make any mistake or you’ll pay the price, quite literally. Accor obviously has no customer service policy worth being in the hospitality business for. For that alone I would stay clear of any of their hotels in the future. In any case, 2 weeks later I received confirmation that indeed there had been a system error and that I would be granted a refund by the hotel manager upon our arrival at the hotel. Not exactly thrilled at having to wait, I nevertheless agreed to this delayed refund. To my disappointment, when we checked in at the hotel, the manager declared not having been notified of this and refused to proceed with the refund. He even had the nerve to ask for a copy of the email from his customer service and incredibly complained heavily at having to deal with such an inconvenience! Nevertheless there is no point getting angry at French bureaucracy and typical unhelpful and rather incompetent behaviour. I decided to take it up with the Accor Group. It took another suite of emails to get some resolution. I eventually received a refund by bank transfer because apparently it is impossible for this hotel chain to operate a refund of €45 on a credit card. Utterly ridiculous! When the hotel manager forwarded me the email from their accounting department claiming that they were not able to refund on a Visa card but would transfer by banking draft, I almost died of laughter. Naturally an overseas bank transfer incurred additional processing costs which means I ended up close to €10 short on a €45 transaction. Do not bother with Premiere Classe hotels or the Accor chain for that matter. They are not in the hospitality business and their customer service is not worth the paper it is written on. Instead Accor had found a very special niche in the ripping off and exasperating customers category. On a side note, despite the hotel manager general moaning attitude, he gave us good advice on where to eat in Troyes.
    [2018-07-26 06:48]
    • 卫生:★★★★★★★★★★
    • 设施:★★★★★★★★★★
    • 服务:★★★★★★★★★★
    • 性价比:★★★★★★★★★★
    “Cheap and cheerful stopover ”
    TripAdvisor猫途鹰会员
    No frills but has all you need. Includes wifi, about 3 hours from callus, 5 euro breakfast and decent steak restaurant next door. Plus a Geant Casino supermarket down the road for stocking up for the holidays
    [2017-12-27 11:21]
    • 卫生:★★★★★★★★★★
    • 设施:★★★★★★★★★★
    • 服务:★★★★★★★★★★
    • 性价比:★★★★★★★★★★
    “TC”
    TripAdvisor猫途鹰会员
    需要一个睡觉和洗澡的。 适合短暂停留的时候通过法国旅行。 工作人员非常友好和乐于助人。 还会再来的。 古镇是一个令人惊叹的地方如果你花点时间去旅行10分钟从酒店到市中心。 这是值得的!
    [2017-04-26 09:28]
    • 卫生:★★★★★★★★★★
    • 设施:★★★★★★★★★★
    • 服务:★★★★★★★★★★
    • 性价比:★★★★★★★★★★
    “符合我们的预期。”
    TripAdvisor猫途鹰会员
    24小时访问,和房间的清洁度的大小和相邻的房间适合家庭4中的一个单人间没有我们所用的。 停车场有足够的空间。 酒店联系我们到达之前的安排和满足我们很晚才到。
    [2017-03-01 12:18]
    • 卫生:★★★★★★★★★★
    • 设施:★★★★★★★★★★
    • 服务:★★★★★★★★★★
    • 性价比:★★★★★★★★★★
    “没有接待”
    TripAdvisor猫途鹰会员
    所以这家酒店没有24小时的前台接待也不是很容易的。 缺乏监督是一些客人做一些自己喜欢做的事和吸烟的每一个地方都不是很好所以这个地方。 当她来前台当班的什么都不能做。
    [2016-03-29 02:37]
  • 以上点评来自TripAdvisor猫途鹰

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