I have been surprised to read that some people found their apartment to be dirty on arrival. Ours was clean and tidy, the bedding and towels fresh. Victor , who is the manager doesn't have very good English, but he gave us a paper detailing information about cleaning and contact numbers. We knew at the outset that the apartment would not be cleaned or serviced whilst we were there for our five days. We liked the location as it was away from the hustle and bustle, but within easy walking to the centre. It was not a difficult place to find. A taxi ride to anything further afield was easy to find and affordable. Our one complaint was that the oven didn't work and there was only one pan for the hob making self-catering difficult.
No receptionist. This is an apartment building. The people who work at the front are not working for the hotel, they don't help with anything g nor do they speak English. The guy who owns Luna Suites can speak a small amount of English also. He's a nice guy but he doesn't understand how frustrating it is when you need something right away and nobody at the front desk can help you.
The one good thing is that they have wifi.
Rooms were big enough if a little outdated for the money. Kitchen was adequate. Approximately 20 minutes walk from the nightlife hub of Barrio Bellavista. The area itself has not much to offer the tourist, but a 5 minute walk will see you in the centre district. Do not walk around after 9pm. The apartments were okay.