The hotel is very expensive, the staff are quite nice and the food is cheap and good. The rooms a bit weird with the famous bird sound in the morning. I think this is the best you can get in the city not sure is anything can top this.
the room is clean but sound from outside room still hear at the room, the food in restaurant is the best in sangatta with the best price
the hotel is easier to find
the hotel staff need more educated about the hotel
I had the worst experience ever.
When I checked-in, I asked for the cheapest room, but they gave me a more expensive one without saying anything. Then they asked me to pay in full, but I showed them my disappointment and after a bit of discussion, I paid what I was supposed to pay.
But, they were not happy, and outside I was attacked by security guard and other staff, 5 people or more. They came all together to attack me and I could not do anything. Luckily I managed to leave and it's useless to call the police, because it's many people against one.
Please do not come here, be aware!!!
I don't know if they make different price for locals and for foreigners, but everywhere in Indonesia is much cheaper to get a room.
I'm really disgusted by their cheating behaviour. Can you believe it? They attacked a customer all together...
Even the restaurant is good, but the hotel it self is over the price. The room is clean but not type of hotel room for that kind of price.
The hospitality also not professional.
But the most surprising thing is: I was charged 850.000 IDR for bed sheet, duvet & towel because I had blood stain (sorry, woman problem), but never in my experience have to pay for that and if I have to, 850k seems robbery....
I would rather choose another hotel everytime have business trip to Sangatta.
The room was clean (I checked carefully, for fear of bugs) and the furnishings were in good condition. Internet was surprisingly decent, although it did have a tendency to only allow one device to be connected at one time. The rooms have different coloured lighting (which thankfully I learnt quite early on that I could turn off and stick with normal white light, otherwise it had an eerie glow). There was a perpetual squeaking/chirping outside the window; sounded like an army of birds were arguing. I understand it was a recording, this went on all the way till dusk; somewhat strange. Breakfast was minimal but acceptable. Prices are reasonable. The area itself is quiet and quaint - try walking around the neighbourhood and soaking up the sights and sounds.