arrived at the hotel about 9pm, have to pay for the parking ticket as hotel located inside shopping complex, notice two staff in-front of the lobby, one of them was security guard, but seem he choose not to help me to park the car instead he just stood there waiting for me to finish the park thing, check in into the hotel but the front desk didn't find my name on their arrival list, i booked trough booking.com, after view minute i manage to check into the room, welcomed by the long hair in the dressing table, i took a shower but seem i am not that lucky, towel is old and dry
room is specious but I don't get single smile on this hotel, but somehow i knew that most of the staffs that night were happy, they were grouping in front of the lobby to play guitars..so happy i see, i wonder why is it so hard to smile when you can sing and play guitar during the working hours.
I stayed for two nights in this hotel.
I booked for shuttle service to Ciputra World, I called the receptionist, and they said, the shuttle will go at 7.15pm, asked me to standby at the loby at 7pm. I came down at 7pm and I asked the receptionist lady if the shuffle bus is ready, and she said, the bus already go.I said, I booked already, why not inform me, and gave me wrong information, she just apologized. Finally I used taxi. Bad service
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