I enjoy my time in Acapulco. The hotel is fine for the price, the restaurant MUFFINS is super delicious, the view is amazing, the hotel is in remodelation and my room was a new one really really nice!
I recomend, ok is not a expensive one four stars, but is a good price, for the place, air conditioner, tv, elevator, big hotel, and the most important with a great service.
Well, stayed here because it was a gift from my wife's uncle. Truly regret taking him up on it. We travel quite a lot and have gone all over the world. This was the absolute worst one of them all. Extremely run down, badly in need of a rehab, face lift, resuscitation. Killed roaches throughout our stay. Brought one down to the front desk to show them. Place was filthy. The wife had to lay down a towel in the tub to take a shower. Very noisy. Clubs across the street play til 4am on Condesa Beach which is understandable, but the thin paned sliding doors and windows keep out very little of the sound. Hard beds. Ours actually had a partially washed blood stain in the middle of it. Pretty gross. Have to leave a 200 peso deposit for the television remote. A remote for a TV that has 7 channels and it only works 75% of the time. The "free" internet is only for customers that have an email account with a Mexican communications company such as Cablemas or Megacable. So we could not partake. The toilet leaked every time you flushed it. We reported it several times in the four days we stayed and it was never fixed. The fixtures above the beds are falling out of the wall with exposed wiring visible. Extra towels were a big deal since their policy is only one towel per person. Balconies are extremely close to each other and easily climbable from next door. the chains on the sliding doors are the only way to secure them and do not fit together unless forced. The front door had 1 inch gaps at the top and bottom, letting all manner of creatures into the suite.
If internet is important to you. This is NOT the place to be. Every day the computer guy was working on the internet and it never became available to me for one whole week.
Also, The hotel is across the streets from many bars which play music until 5:00 am. You get to hear that music as if it was right in your bed. If you have a hard time sleeping, at this place you will only get to sleep at 5:00.
If you're looking for a tranquil retreat while vacationing on Acapulco, we would not hesitate to recommend this beautiful Hotel!
We stayed in the "Tortuga" superior and it completely met our needs. It was bright, clean, had a spectacular view and provided privacy. Therestaurant was perfect for breakfast and lunches. The ceiling fans and breeze off the ocean kept us feeling cool and comfortable, not to mention a swim in the pool after a day at the beach or out touring!
If you like to sleep all day and go out until 7 am in the morning then this is the ideal place to go.
2 nd floor opposite the bars on the main drag wasn't the place to be, hard beds concrete would have had more give, an inflatable doll would have given you more help then the staff.