Good points, the hotel is close to the main square, about 5 blocks or so. The staff are friendly but very slow, especially in the restaurant.
Negative points. The room was right next to the lobby, and we had to close all the Windows at night to be able to sleep because of the noise, even so, that didn't help as the corridor was right outside and you could here people talking and walking up and down all night, there was a parrot in the morning who woke you up at 7 am, and didn't let you enjoy your breakfast in peace.
The bedding looked like it was 50 years old, it was covered in yellow age stains, there were only two plug sockets in the room, one near the ceiling and the other next to the sink in the bathroom. Not very user friendly.
The bathroom was so small and basic, very ugly, like something from the seventies, nothing like the rest of the hotel (which only consisted of the lobby and the restaurant) the sink was blocked when we arrived and you had to leave the water running for five minutes to get any hot water, which is a terrible waste of water!
The food was passable but nothing amazing.
I would not recommend this hotel.
The WORST place where I have stayed. The rooms smell bad, bathrooms that do not serve, facilities and service that leave much to be desired. I will never go back to that place (call it hotel would not be owed) and I hope you do not experience what friends and family live. We ended up changing to a real hotel.
The hotel has an excellent location. It's close to 3 main churches and downtown. It also has private parking for guests a block away.
Everyone from the reception desk to the bellboy to the cleaning lady were very kind, resourceful and offer excellent service.
Our original room was on the main level with street view. We asked to be moved because of the car and pedestrian noise, they kindly did. But the one we got in the lower level by the corridor near the reception desk was no less nosy. There was always noise from other guests coming and going and from two lovely parrots who love to chat at 7am.
The rooms were comfy and clean but there were no electricity outlets except for one in the bathroom. We got offered an extension cord to use to charge our cell phones.
The bathroom drain was clogged and took a few days to fix. The hot water took a very long time to come out. It felt really bad wasting all that cold water away. It's December so temperatures can range from 30 to 40F and you want your water warm especially if they don't have heaters in the rooms.
The restaurant food is not great. I had a Tlalpeño soup for dinner which was not tasty at all. The avocado was old and the soup a bit cold.
The room rental comes with a voucher for continental breakfast but it's very small: coffee or tea, fruit or juice, toast and jelly. Not too filling. The restaurant does offer a la carte items for all tree meals. They also offer 4 breakfast packages. We had the Chiapas one which was decent.
We give them 3.5 stars. We wish their prices would be cheaper. Compared to other places we checked after the fact theirs are very pricey.
i traveled here by myself i loved San Cristobal. If you are looking for an affordable place to stay this hotel is good choice and its very close to everything. And it was very quite, the staff was ok, the rooms were clean
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