we got there after a 2 weeks trip in the south of mexico, they gave us rooms at the third floor and there were no elavators and i had a baby stroller with me. there were noises from the walls ( somkind of a water pump was working all night),there was a strange smell in the rooms of the first floor (by the color of the walls i think there was a fire over there), the breakfast was eggs and bread, the pool was cold and the noise from the street was terrible. the staff is doing the best they can, but really they cant do enough.... horrible isnt the correct word, we were lucky to find somthig else, the next day.
I read the reviews on here of this hotel, and they were mixed, to say the least! However we were going without making a reservation, so we decided to book it at a little kiosk you pass when driving through the tunnel. I didn't think it provided even the minimum level of amenities that you expect at any hotel. No pool towels, no blankets on the bed, no control over the air conditioner, no TV remote (unless you put down a deposit at the front desk!), only 2 towels provided for 3 people! We couldn't get out of there fast enough. Also the beds and pillows were really uncomfortable. Avoid this place unless you can get it dirt cheap, and have very low expectations!
I booked this hotel for a 2 week stay. From other Howard Johnson hotels being decent and clean to stay at we figured this would be the same way.
WRONG big time! The rooms were very dirty, tiles on the floor were all cracked. We were greated by black mold that was in the walls going from above the headboard on the bed to the other side. The shower was rusty in spots with water dripping down. There was also black mold all the way around the shower area. The sink in the bathroom was dripping all the time and it was rusty as well. There was a huge Cockaroach on the bathroom counter when we opened the door. I screamed and slammed the door shut.
The door to enter the hotel room had huge spaces all the way around it to the point you could see who was walking by.. not a very secure situation at all. The pool area tiles need to have a serious scrub.. They are all dingy and black looking as well.
I would not recommed this place for anyone at all. I'm not looking for total perfection but this was just horrible.
I hope this helps you in your decision. I also took photos of everything I saw just so I could show people at home what I saw...
Really it was the worst experience i ever had, i agree with all the others hotel evaluations, the rooms was awful, when i arrived there wasn´t a TV, when i asked for one they brought it without remote control, the bath window was broken, so we were exposed in the bathroom¡¡¡¡¡¡¡¡¡. I sincerely not recommend this hotel, you should try Costa Club Hotel, Calinda and Fiesta Americana among other that really offers and give the best services for your money. PLEASE DONT WASTE YOUR MONEY and turn your vacations into a nightmare.
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