This hotel is top notch. Beautiful rooms, grounds, and views. Service was great, though there was a decent sized English barrier. Despite that, everyone was very patient and we were always able to figure things out. Quality of room service food could be improved for the price, but that's really the only minor complaint I had. Stayed two days, would have extended it to a third but they were booked up.
I have stayed here before but to be honest this is a great hotel if you are looking for a short break away from the City Center. The Hotel and Casino is a 5 star hotel with full service. The Casino is state of the art as are the amenities as well, All rooms offer incredible views and very spacious. Beds are very comfy but for me the standout feature are the showers. Awesome, large and great water pressure.
Meals? There are 4 restaurants in the hotel one of which is the newly opened Santerra Steakhouse. I admit I am a huge meat eater and the steakhouse serves prime choices of beef cooked to perfection. If you prefer, Santerra has a buffet which is more economical and also very good. At the steakhouse Paulina served us with a great smile as did Elias and the chef Cristian. Awesome meal and great service. La Barquera is also a great option as is poolside by the spa. Anita was especially adept at handling our requests with aplomb.
Spa? Why that was something special. Although I was nervous about a massage as I had a shoulder operation several months ago, Mariela eased me into submission and quite frankly I had two massages one day after the other. My nagging lower back felt instant relief and her pressure on my back was the true cure. No problem for the shoulder. Although my eyes were covered, soothing music and the faint smell of lavender permeated the air. Perfection indeed.
So whats the downside you ask. There are some. For example meals sometimes take a long time to come to the table. Not really sure why but sometimes they do. Minor nuisance really. The other negative has nothing to do with the hotel more to do with location. You are 45 minutes form Santiago and although there are some small town nearby there is not much to do. Wine tours are always a must. In short this is more about relaxing playing at the Casino swimming at the pool and eating well. Not a bad problem to have but if you are looking for non stop action besides the casino which is open 24 hours on most days there isnt much else. Therefore I recommend a 5 day break. Thats seems perfect.
La habitación excelente, con buena calefacción y en general muy agradables. El buffete de almuerzo abundante y de gran calidad, lo mismo el restaurante La Barquera donde comimos en la noche.
El Spa muy bueno, la piscina temperada con el agua en su punto de calor.
En general, un lugar para pasar un día de relajo muy recomendable.
Exelente atencion , nos dieron un upgrade y un late check out .El spa buenisimo,las tinas calientes al aire libre geniales. Se habia perdido el rumbo pero se han superado.
Habiamos dejado de ir y ahora volvimos y valio la pena.
Excelente hotel con una excelente atención, gran nivel. Instalaciones acordé a su nivel. 3 Restaurants para cada gusto y el casino una maravilla. Un noche inolvidable. Regresaremos sin duda alguna. Los fines de semana hay shows en vivo con animadores, algo que entretiene y llena de energía el bar.
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