the hotel was very expensive, cute with allot of potential.
it seemed old and run down, hallway carpet smelled old of mildew and had stains. my husband and i stood in a suite for new years eve. we spent 6 days.
hotel staff was pleasant. the hotel overall reminds of old world charm with antique elegance potential, however its very run down and needs much needed repairs. most places in Argentina includes free breakfast, and at this hotel the breakfast was disgusting. eggs were runny, orange juice was practically powder and water and a whole lot of pastries. the swimming pools, fitness center and spa was all over the place, you had to go to one building for the spa and another for the gym.
I visit BA every year to see family and it's been years since I've been to Mar del Plata so I decided to visit this year. This hotel was recommended as 5 stars and falls short, especially for the price. They're cheap about everything. They won't give you a towel for their private beach unless you rent a cabana or even let you take a coffee cup up to your room. Maybe this is what mar del plata has turned into or the best it has to offer. Next time I might visit villa gesell or pinamar instead. Save your money and time...
Stayed for business. It is a very quiet time and all services were at skeleton levels so that the levels of attention to detail was well below expectations. The room was adequate but the shower sprayed the room when turned on.Limited number of soaps, etc. Carpets were in need of cleaning. Breakfast was well below the standard for such a hotel.
Location is great and the staff really try hard to be helpful.
Is difficult to rate this hotel, because it has two distinct sectors: one older and one modern. The fact is that both sectors are quite different, luckily we stayed in the newest sector in which the rooms are spacious, modern, very clean with new carpets, like their bathrooms. Unfortunately both sectors cost the same, which should leave everything to luck or ask before booking. The restaurant (breakfast saloon) is very spacious and luxurious, like differents reading or te saloons. The Spa is complete with climate pool and modern jacuzzi. There is no more than 100 meters to the beach. Opposite the hotel you can see the Casino building, that is why Its location is unbeatable. The staff very friendly and good predisposition, Either way I really don´t think this hotel qualifies for 5 stars.
The building, lobby, and beach resort are really great. The breakfast saloon is especially amazing, with gorgeous chandeliers and frescoes on the walls that make you feel like you're eating at Versailles. Unfortunately dinner and lunch are served on a much less impressive room with a clear roof. The architecture and decoration of the common areas of the hotel are delightful and really give an air of opulence; the rooms however fall short of the expectation they generate. They look more like what you'd find in a really nice 3 star hotel or a "just-ok" 4 star. Definitely not what you'd expect for a room that costs 200+ dollars per night.
The restaurant is mediocre at best. It has a VERY limited selection of dishes and wines, the portions are small, and the waiters didn't exactly have a warm and hospitable attitude. The bar was, however, very nice. I wish they had some live music at night. They have a nice piano and a scenario, so I'm guessing that was in the plan but it just didn't get done.
Room cleanliness was deplorable. the carpet was stained and with bits of paper on the corners, the sheets were dirty, the window glasses were nothing short of disgusting, and the bathtub was full of sand. It was so bad that it made me want to just get the heck out of there. I got on the phone with reception and they sent a maid to clean up, but when she was done the carpet was still stained and there were bits of papers left. The only nice thing about the room was the view. You'd expect they would comp you a night after all that crap, but no. It's against hotel policy...
My advice? take your money somewhere else. I'm never coming back to this hotel.
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