Other than breakfast this place was a nightmare loud noises under construction bad management lucia she was the worst and horrible customer service. Total ripp off and no help with bad horrible room as noise level and horrible bathroom made it unbearable and it was close to empty and now i know why. Would not stay here again if they paid me.
I suggest you do an inspection visit at Le Jardin de Caldas Novas. Here are some episodes in my stay, why not recommend this unit - Child got stuck in the elevator for nearly two hours without help; - Maid broke into my unit overnight, without any motivation - Extremely dirty pools when not so hot that did not allow us to use them. - Town with several cases of denque and no campaign among guests. Honestly, when we have highlighted in my travels the BestWestern, but this stay made me rethink my directions including friends and colleagues.
Only 3 lifts for 300-ish rooms and they are not even in sync. So everybody calls the 3 of them, and you have to wait for 15-20 minutes each time you want to go up or down. Stairs are very non-official, dark, with broken lights and mainly for the workers.
The complex is very small, don't expect much from it. Having been to Caldas Novas a few times before, I got very disappointed when I saw the pools.
Food: you can chose lunch or dinner, nice salad buffet, but not amazing cooked food.
Really old TVs in the rooms (despite promises in previous reviews) and horrible reception.
If this hotel is really number 1 or 2 in Caldas Novas, there is a massive gap for a decent one.
As mentioned in other reviews, it's not a resort, just a hotel with warm water pools - colder than it should!