I'm a Platinum Premiere member. Stayed 1 night, based on overall good reviews. I won't stay here again. The rooms are loud - they face the highway and the heater is so loud, when it goes on and off, it woke me up repeatedly. The only solution is not to have heat. At breakfast, there's one person serving 25 guests. I get breakfast as a Platinum gift, up to $12 from the menu. Had to get up and go to the kitchen / bar myself for water, OJ or coffee. The food order came out wrong. People who arrived 20 minutes after me were immediately served. I complained to the restaurant manager whose only response was "Ok." After 30 minutes of this, I left. It's not the server's fault - she's overwhelmed and not supported yet remained cheerful - this is purely a management issue.
Amazing Staff! Josie (Rooms and Reservations) is always very patience and got me the room I wanted with the black out curtains for all of my visits! The food was delicious. Please make sure that Mike (one of the chefs is working). Jonathan, just rocks the bar!
Jonathan in the bar has wonderful customer service skills and knows his food . Great visit, great food and atmosphere. We will be back to have another french dip and beer, thank you Jonathan, you rock.
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