This is one of the worst hotels in Japan I stayed at. The hotel was very run down and old. It had a musty old smell as soon you walk in. I am a non-smoker and quite sensitive to smoking. This place just smelt like an ash tray. People smoke in the rooms, in the hallways, in the stairs, everywhere. I just could not get used to that. The rooms were large but so old. Everything was so old and run down. It really looks like a place from the 70's. I don't think this hotel is in need of a renovation. It's in need of a demolition.
I feel quite bad as I have never needed to leave such a negative review before. However Aso Hakuun is one of the worst hotel experiences I have ever had. I have had better nights camping in a tent. Speaking of camping, I covered myself in DEET the night I stayed here as I was really unsure of the cleanliness of the room and sheets, especially with the prevalence of stains. Didn't really help either that there was a drain pipe INSIDE our room which was leaking onto the chair and carpet. Not that anyone would notice as the carpet was about 50 different colours and shades from decades of stains. If I could have held my breath for 12 hours I would have. If two of us could have fit in our tiny rental car we would have slept there. Japanese families were staying here and seemed to be enjoying it...? Not sure if I was being a drama queen but the stains on the lobby chairs, overwhelming musty smells, spiders on the massage chairs, leaky drain pipe in our room, hospital cafeteria style dining room, dead insects in the strange coin games area and overall 'The Shining' atmosphere really really led me to believe I wasn't overreacting. Basically the place felt like it was a huge abandoned hospital from the 70's that someone decided to turn into a Hotel. The staff were really lovely though, and I felt sorry for them having to work in a place like that which was in such desperate need of a refurb. It was a Saturday night, everywhere else was completely booked out, Avoid.