Good three star hotel. Very nice and helpful service people . Room big but not flash because too many mattresses on bed and shower hard to get right temperature . Ambience and dark wood decor of hotel interior similar to some south east Asian
close to center/airport. clean rooms, staff very friendly. service is very slow- feels like everything is done in slow motion from check in to check out to restaurant services. breakfast is good. no gym /exercise facilities. Pool is nice and clean. can be a little noisy if room is facing the street. Wifi not great if your room is far away - opposite from the lobby. need to go down the lobby to get good wifi.
The hotel staff is very friendly, like most of the locals in Santa Cruz. They do not have power adapters you can borrow for your electronics, and the WiFi is spotty at best. It works decent about 3 am when you don't have to share it, otherwise it's slower than dialup used to be. The 3rd floor was not good, that's where i stayed my initial few days. It is outdated by about 10-15 years, but they are doing renovations right now. Get a room on the 4th floor, those rooms are pretty nice. There are a couple of decent English speakers on staff, and they will do what they can to help you. It cost me $45 a night, but you get a semi-decent breakfast for free. They have 2-3 different fresh fruits, some questionable scrambled eggs, and then some grains. You can easily fill up for the day. Izuto taxi company is affiliated with this hotel. There's not much to see or do in this immediate area and you will have to get a taxi to safely explore. It's about 50 Bs (bolivianos) to rent a taxi for one hour, quite reasonable. The staff will gladly call a taxi for you, but I suggest Roberto Escalante, have them call his direct number -60006191. He speaks English, and if you want to find anything, he knows where it is. He was my taxi driver, tour guide and we became friends at the end of my month long stay in Bolivia. You can call him any time of the day, and he will show up on time-this is not the norm for most taxi drivers in that area in my experience. You can also email me if you have any questions, I'm not getting paid for any of this. One thing you will notice about Bolivians, they work all day and into the night, literally and Roberto earned every dollar he made from me. He will make your stay in Bolivia easier, and has no problem haggling for you with locals when you want to buy something-he also speaks good English, not common in that city. There is a grocery store down the street called Slan, easy walking distance of the hotel, but they over inflate their prices especially for the gringos. I suggest telling Roberto you want to go where the locals shop...you will be impressed. There is also 2 banks within walking distance of the Royal, and for most things in Bolivia you will need to exchange your currency to Bolivianos, especially with local vendors.
I have stayed at this hotel for about ten years since it first opened. I have seen it go down completely. For about the first 5 years it opened it was great, now due to almost no maintanence it has gotten bad. Also, there are Robbers with Fake ID's driving around the area saying they are COP's and robbing guests in the area. Last time I stayed December 2012 a guest from Peru had been robbed the week before. Hotel Administration does NOT Warn guests about this problem even though they are aware of it.