The staff was very friendly and helpful and the hotel and rooms decoration was great, however, we got the room 301, the one that another post mentions and it was very noise, it is located about 3 meters from an event place so there is noise until late night. For the next night we asked for a room change and we got room 501 which had a wall with humidity so the whole room was smelly and the air was heavy, we tried to stay there but after 2 hours we couldn't be there anymore so we asked for another room.
The last room was OK, it was on the top floor so it had some water pressure issues.
In general, we would stay in this hotel again but will try to find an alternative.
This is indeed a very nice hotel; elegant, workers are extremely attentive from reception to room service to waiters food is great and very close to the university. BUT and it is a huge BUT. DO NOT under any circumstances accept room 301 RIO. It is a disaster. The electric pump that gives pressure to the water system is connected to the room and it runs at all hours. It actually vibrates the bed. It is amazing that the owners of this elegant hotel have done nothing to stop this problem, which with a submersible pump the room would be habitable. So with that I share with all.
This must be the best price/quality you can get for a Boutique Hotel... the rooms are very clean and all the areas are pretty much nice to enjoy... the service is OK, not the very best you can get, but I really can't complain, helpful at the end. The location is superb, the town square is about 7 min walking, so there is no need for car, if you plan to go anywhere near downtown. I've been in Xalapa many times, and this is a really good place to stay for the price. The fee includes 2 breakfast for every night you stay. Good design, good decoration in general, nice food, good price... you plan to go resting? don't hesitate.