My boyfriend phoned this hotel over a month prior to our vacation to inquire about the accommodation packages. When we decided to book he was told there was no availability, however, he had a female family member phone minutes later and she was given the complete opposite information. We should have taken this as a red flag but decided to look past it and book anyway. To top off our initial concern, we were told to just show up and pay in person to reserve the room - no deposit or personal information other than our names were required.
When we arrived we were informed that our room would only be available for four days when we booked it for seven. The manager said it was out of her control, blamed the company, and told us to see her on our last day to see if there would be an available room for us. We spent the majority of the day trying to track her down but she was always busy "in meetings". Although this is not a big time resort chain, this behaviour is completely unacceptable.
Our room was extremely small, just big enough to fit a standard sized bed, two very small side tables and a desk, if you can even call it that. With our two suitcases there was no space to walk. There was a television that was mounted on the ceiling but if it broke off the wall mount it would have crushed our legs. The bathroom was not big enough to fit two people. You also had to sit sideways on the toilet because if you faced forward your knees would touch the wall. The maid only cleaned our room twice and did not bother to change our sheets or leave an extra roll of toilet paper.
The grounds were nice but nothing to brag about. The main pool had water one day and was empty the next. There was another pool closer to the restaurant that was filled but with dirty water. There is also a smaller restaurant near the reception area. Like the pool, this seemed to be functioning some days and closed the others. The women's public washroom had no light so after sundown you either had to go back to room or use the men's washroom as you couldn't see a thing.
With the exception of one or two people the staff was nice and the food, when available, was good. I've been to Cuba many times and this food was good compared to the expensive resorts.
Thankfully a friend directed us to a beautiful casa paticular which put Villa San Jose del Lago to shame.
The bar and the pool is excellent. The food is also delicious and especially the shrimp is georgeus.The garden is so beautiful. The area is so wide. The staff is great. Only some toilets are broken which is kind of a common problem in Cuba. You can relax, enjoy and have fun here.
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