After some wonderful ryokan accommodation experiences during our Japan holiday this was such a disappointment. The location was chosen for us by OKU Japan and is far from the train station and in the suburbs above Matsumoto, so once you get there there is nothing around. We were greeted at reception by the rudest man we met during all our travels in Japan. The traditional room was characterless so we had an onsen bath and went down to the foyer to find something to drink. The man shouted at us that there were no drinks. No tea, no coffee, no beer, no sake; he crossed his arms in front of him and shouted 'no.' There was a machine for coffee which we had difficulty using (all in Japanese and no pictures to help us), and he seemed content to sit at the reception desk and watch us struggle. Dinner posed the same issues; menu only in Japanese. Thankfully with the help of the I-phone app of the waitress and our own app we finally managed to order something. Thanks to this lady for her patience and kindness.
Next morning we couldn't wait to get away. The same rude man didn't understand 'taxi' and shouted at us that only cash was accepted. My partner had to ask him to stop yelling. Very inappropriate behaviour. We left with the overall impression that this hotel is for Japanese and does not welcome foreigners. We are widely travelled and more than happy to try to accommodate other culture, customs and languages but this experience left a very bad impression. Thankfully in a two week trip it was the only poor hotel we experienced.