The hotel is located up on a hill over looking the bay. It was raining when we arrived so the sky was pretty dark. A guy from the hotel was bringing umbrella to help us unload our luggage. Check in was efficient as always been in Japan. A lady carried the luggage for us, and explained to us the information needed to know in her limited English.
I reserved a spacious western-Japanese style room on the top floor, with twin bed and tatami living room. We had our dinner inside the room, with raw ise lobster and abalone. In hotel web pages it said the meal was with top class food and not big portion. After the meal I do not find it small portion any way. I agreed that the food was very good. Onsen area is spacious and modern. There are also massage loungers available at the rest area. A restaurant open until late in case you are hungry.
We had the breakfast in the function room-turned restaurant, a very sumptuous meal. The menu is not a written menu but a drawing. We had a coffee at the grand lobby after breakfast. There is also a garden with foot spa, and a pool for summer months.
Overall it is a fine hotel where I will return.
Location is picture perfect on a beautiful peninsula near Toba. Ryokan style hotel.
The main issue for us as non-Japanese speakers related to the communications around dinner arrangements. When we arrived we were given vouchers for dinner(we thought) and breakfast. We had read about the wonderful food so we’re looking forward to the multi course dinner. When we went down to the relevant restaurant, as directed by the front desk, the waiter placed a bowl of udon noodles with sauce in front of us. Then we sat, and sat, and sat for 30minutes and no-one came back to give us another course, or ask if we wanted another drink or something else to eat. The waiter seemed to be wandering off to water indoor plants elsewhere and there was no one else. Eventually we went to find her and discovered after much use of Google Translate and another staff member that the voucher was for just a bowl of udon noodles. We managed to order some fried chicken for an extra charge. No apology from the waiter . No chance to try the wonderful seafood multi course meal that everyone raves about.
In the morning we raised this with the front desk and received a brief apology and not much else. The manager wouldn’t come out of his office when we asked to speak to him and the poor front desk person looked embarrassed by their lack of response.
While I appreciate that our lack of Japanese is not their problem, it would be better than they either stop marketing themselves to non-Japanese speakers and/or provide a simple explanation of the dinner arrangements on paper in English.
They got 2 stars rather than 1 only because the location is beautiful and the room adequate. Customer service leaves a lot to be desired when communication goes wrong.