Stayed here with friends because it was so close to the main plaza. The noisiest hotel I have ever stayed in. The restaurant is on the ground floor of the atrium. Starting at about 2 pm, the staff start preparing food. The chopping starts along with the loud music and loud talking of employees! I made a video in the room to show management how loud the place is.
I could go on and on. Just don't stay there!
This is the worst place I had ever stayed in my life (my friends agree with me) we stayed here because unfortunately, I couldn't find a hotel last minute. Everything went like this...I made a reservation online on Wed. by Friday I haven't hear anything, I called an they said that they didn't have a reservation for me!!! Then they said they were giving me a room (2 beds instead of 3, what I asked for) then....!!!!! They were having the anniversary of the restaurant in the lobby downstairs and guess what this place instead of being a hotel to come, relax & enjoy your trip turned into a discotheque with awful loud music!!!! They said was going to stop at 11:30 pm yeah right!!! That didn't happened the people keep asking for music, they were all drunk and talking loud. It was just awful!!!! Then around 12:30 am people started leaving the front of the hotel because of course they keep making noise and inside the hotel they decided they were going to clean and talking like it was 2 pm & nothing has happened!!!! There is not a complaint book and nobody seem to care seriously don't stay here!!!!! We couldn't sleep anything and again instead of caring for their guest they care more about for all the young crowd that was partying and making a lot of noise and smoking
The room was not worth it: it is small, uncomfortable and noisy at all times. It is true that the hotel is in the center of Taxco, but that is not enough. I was expecting a place to relax at night, but the hotel does not offer that. I would not recommend it at all. The hotel is beside a restaurant and you hear pretty much everything: music, the valet parking, customers, the fridge and dishwasher 24/7!! What is even worse, is that the staff is already aware of all this and they trick customers saying that everything is quiet after 9pm, but that is not true. It is something permanent and there is nothing they can do about it. Be very careful if you are planning to book this hotel, you would be paying way too much for an awful experience.