Had high expectations for this stay, but was sadly disappointed. First the good stuff...nice central location, safe and secure underground parking and beautiful lobby. Downhill from there. The room was average, very dated and well worn. The bed was not comfortable. Decided to eat in the hotel restaurant as it has been a long day on the road. Trying to get seated was a chore for the greeter, even though there was no one else to assist and the restaurant had maybe 4 tables occupied. Once seated, trying to get someone to take our order was again a chore for the unbusy staff. After a 10 minute wait a waiter showed up, took our order and that's the last we saw of him for 35 minutes until our food FINALLY arrived. A drink waiter from the bar provided us our drinks in a timely and pleasant fashion. The food was mediocre. Next...trying to get the la cuenta seemed like we were asking for something they'd never heard of before...20 minutes to pay and the only reason it was that "quick" is was because we gave up on the waiter and went to the greeter/cashier who true to form ignored us. Had to get an employee who was on "break" to come up to the cashier stand to take our money. Anyway, don't waste your money here, they clearly don't want your business
Exclusiiiiivo... you can say that one fast.. In Spanish.. means like.. everything but exclusive.
it’s one of those places where the rather unpleasant receptionist makes it clear she is going to give you the worst room she can just as a punishment for booking online through an app... she actually said it. Something along the lines of.. there are much better rooms but as you booked though this app, you get .. meh. So there you go and end up, by the elevators, loud and echoey, ultra loud AC reminds me of a 777 engine on startup, very basic.. definitely not “exclusivo” at all. There are better more charming options down the street for same prices. Lesson learned. Bye bye “exclusivo”, I shall not return and your crap attitude serves you a poor rating... aaaand then there are the hair, not mine, in the bathroom... — I hope Wyndham corporate reads these — why do hotels penalize the end user for booking via the very practical apps... stop doing this!!!!
I arrive to this hotel because have one day visit to a show in Culiacan , the city was full and they call me to see if my plans still have my reservation, nice detail, my room was clean and nice amenities...little noise, you hear all that happens in the aisle. The size of the room is very good and bed well. This is in downtown close to several restaurants and lots of options
Francamente deplorable para ser un hotel Wyndham, estube hospedado 2 noches, en ninguna de ellas tuve agua caliente en la habitacion, si acaso tibia, el servicio a cuartos muy lento a pesar de que el buffete de desayuno fue bueno en terminos generales, el bar del hotel en pesimo estado, sin ambientacion y precios francamente elevados. Mi principal molestia fue al momento del Checkout que el tipo de recepcion no me genero la factuira al momento, al llegar al aeropuerto ya la tenia en mi correo y me percate que me habian cobrado 2 noches de hotel cuando las noches de estancia ya estaban pagadas a traves de gran plan de aeromexico por lo que solo aplicaba el pago de los consumos. al hablar al hotel lo unico que me dicen es que lo tiene que checar el contador, sin embargo es Lunes y aun no tengo una solucion.
NADA RECOMENDABLE, NO SE QUEDEN EN ESTE HOTEL