this hotel should not offer it in search pages is a shame, only last 10 minutes there and hotwire not interested I lost my money
Is not a familiy hotel, are all smoke hotel and dirty.
Please be carefull
This is really too bad. This motel was affordable and had a decent rating. Took a chance on it. After checking in and taking a look around the place we decided we had chosen a decent place. Exterior looked well kept and recent renovations. However when we entered our room we were disappointed. The floors felt like you were going to fall through then, we saw three cockroaches, the curtains didn’t cover the window enough to keep the outside lights out of our room. Our neighbors had their doors wide open with music blaring. They all hung outside on the railing partying all night. Called reception several times but no answer. Super trashy. Will not return. Do not recommend
The worst Motel EVERRRR!!!
Cockroaches everywhere, mussy and noises from everywhere!
The bathtub was sticky I don’t know why?! And rusty.
Air condition was full of noises, you either have to sleep and perspire (turn of the AC) or no sleep at all (turn on the AC).
Gap between window’s glasses! No proper lock for the windows!
We changed our hotel even though we didn’t get refund for our money.
This was the worst hotel I've ever checked in to, it was dirty, smelt like cigarettes, the walls were brown and stained. The pictures on the internet are just to trick people into booking because they are totally different than reality. I don't recommend this hotel to anyone. We left the hotel after two hours and tried to get a refund because we didn't want to stay there even for one night, even though we had booked on the internet for three nights, but the hotel owner refused to refund us the money for two of the three nights that we asked for due to his so called cancellation rules. So not only did we have a terrible experience with the hotel room but also lost all our money for three nights. The reason why im writing this is because I don't want anyone to have the same terrible experience on their vacation as we did.
Orbitz Customer Care,
I booked a Motel on 4-3-17 called the "M" in El Monte. When I arrived I found that there were no lights in the room, no decorations and the microwave was located outside on a table. There were also people living in the common areas of the motel. I showed the Orbitz website to the owner and told him I would be going to a different hotel. I called Orbitz customer service 4 times and after 20 - 30 minutes on hold each time while waiting for the Rep to " talk " to the Motel staff to confirm my story, I was disconnected each time. I also explained that I had booked an alternate hotel for the same days on Orbitz, (Hi Way host, but that didn't seem to register with anyone). That may be in part due to the language barrier with Orbit's customer support staff. On the final call the Rep couldn't reach anyone and told me she would call me back within 24 hours after she spoke to someone. That was over a week ago. This is not my first negative experience with Orbitz customer service. With so many travel booking sites available to choose from, customer service is really the only thing that's sets anyone apart from the others, and to be honest, calling to speak to someone in a different country, who dosen't speak very good English is frustrating, to say the least. If you can help get this resolved I might consider using Orbitz in the future. Obviously, based on the fact that I booked an alternate hotel on Orbitz, the owner of M hotel is lying and therefore Orbitz should not only refund my fee's but they should also either update the information on their website or remove this Motel altogether, otherwise orbitz will be knowingly false advertising.
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