We were booked in for one night,the first thing that hit uswas the smell. The room was so small and filthy we could not believe it, the floor was sticky and the sheets were grimy and stained. We went out for a meal came back and we were so upset at the room we walked out at midnight, there was nobody to talk to even though the front door was swinging open. DO NOT STAY THERE if you value your health.
Stayed from Thursday till Sunday. Again was a bit sceptical after reading some of the reviews. Lets say it how it was.
Room was very clean.
Room was very warm
Bed was comfortable
Shower was HOT
Towels changed every day
Area very quiet
Tea/Coffee in room was great
Flat screen TV on wall was fab
Breakfast was very nice
Price very reasonable
Paid for first night by deposit and was asked if i wanted to make sure we were happy to stay the other two nights. The next morning i paid for the other two nights.
If you want all new and modern furniture book the Grand.
This was perfect for us. Would book again.
Stayed here for the weekend 2 weeks ago and was scared silly after reading the reviews!!! I could not have been mire relieved ! We are a married couple between 38 and 50 and it was perfect. Landlady was yes a bit distant but that may be just her way. Was not rude though. The room was modern large and very clean and the balcony lovely. Service at breakfast was immediate and the breakfast may not have been piled high but what do you expect at this price??? It was hot and well presented and service great. I have paid more and stayed in far far rougher places in Brighton. I was so pleased. Lovely place and the location is second to none! So stop expecting 5 star at 1 star prices!!!!
This hotel is disgusting. Website is full of false pictures!!! On entering the hotel i was asked for full payment before being able to view room, NO WONDER it was foul , the room smelt damp with stains all over the bedding and flooring, it made my wife feel sick. I could go into more detail but you only need to read other reviews to get the picture. On asking for a full refund , i was told be the so called manager that this was never going to happen ( with a wry smile and laughter in her voice ) the woman was rude and totally unhelpfull. I will be looking further into my payment being refunded and getting in contact with health and safety. BE ADVISED THIS HOTEL IS DIGUSTING STAY WELL CLEAR OF IT
We initially saw the old photos on the internet but the owner that did those in 2000 looks as though they are long gone...
I simply havent got the time to write all the faults in our room.Having slept a night and being in a town where on a bank holiday weekend left it impossible to find a better room was a big problem and gave the owner the upper hand initially we were refused a refund or to talk to the owner by the girls who took our money, when we finally made contact with the owner the offered was not at the rate we had been charged, were offfered less than the cost of one nights cost of a stay refund for two nights with a very poor excuse! it was after all Bank Holiday.
I have never heard so many guests in a dining room complain,(my concern was they were complining to the wrong people).
Heres a list of compaints we had about our room and i suspect it was the best in the house.
The curtains were missing fittings and very poorly hung. The shower door on the shower had been removed and replaced with a curtain which was dirty and pitted with black mildew. The pole was celotaped on to the top to stop it falling down, There was a double matress on a kingsize base which was very uncomfortable if you just sat on the edge of it and was far too big for the room. The head board was a piece of Ply board screwed to the wall with a double electric socket screwed to it and the wire was not recessed or in a conduet!! The bed itself just two or three foot away from the toilet in the en suite. En suite door didnt seal properly as it was on a runner to slide it back and forth so smell from the bathroom was terrible in the night. The pillows had no inner covers on and were very badly marked,pity really because they had used really good pillows. The quilt cover was marked and the cover for the bottom of the bed was stained in places The french windows onto the balcony did not close properly. The furniture on the balcony was tatty and dirty, Balcony looked like it needed some repair. The unfinished hand made wardrobe looked very tatty on outsidat the bottom and even more tatty on the inside,There was the dirtiest chair (like a dining room chair not a bedroom chair next to a set of tatty old worn and tierd set of drawers,(but not old as in antique). Staining down the walls looked like a previous leak from upstairs bedroom. Mattrss needed hoovering was very dusty.
Breakfast adequate (only just and not a lot of variety) One slice of bacon, half a tomatoe, beans, one sausage, one egg,one and a half slices of toast. cerial and fruit juice if you wanted them tea and coffee.
Good points... Our Carpet in our bedroom seemed fairly new and quite clean, The Tv was larger than we expected and better than we expected.The towels were ok on the second third ond forth night.The sheets were clean.
Last and final point...The two girls who are employed to look after the place probably dont get paid enough to take all the complaints that come there way and it is the owners fault if it is shabby,