I booked in this hotel through villas.com, which is the self-catering part of booking.com. This hotel is far from anything in Phuket - even taxi drivers do not know exactly where it is. There was a huge communication gap between the staff and me, as they cannot speak English. The rooms were very spacious, brand new and clean, but there was no utilities for self-catering. The wi-fi worked great. The swimming pool looked beautiful.
My wife and I stayed here two nights in Dec 2012. As with the other reviewer, there is no management here. I cannot understand why Booking.com did not post my review in order to warn others. I consider staying here one of the more adventurous things you will ever do in Asia, perhaps slightly dangerous if you speak no Thai. It took a taxi forever to find, the building was locked and there is no reception. The groundskeeper - a nice man who spoke no English - let us into the room. The young woman who owns the place never showed up to check on us. When we left, there was no one to give money to for the payment. We had to arrange payment days later when she finally came to another hotel to collect it. I took the opportunity to kindly advise her that this all needs to be corrected in order to rent her place in this manner. Beware!
I booked this place through Agodo, despite many other cheaper offers in the center of Phuket city, because I wanted to avoid hostels; I like solitude...
First annoying mistake; the Agodo map pinpointed the hotel on a location that sent me up some very steep mountain pass.
Second annoying mistake; The Square has no relevant website itself, only endless listings on traveller websites, so finding the "real" location, let alone a telephone number is next to impossible. I eventually got lucky by driving around.
Third annoying mistake; When I entered the condominium, the reception was not manned, and an elder Thai couple who were eating in the lobby (?!), pointed out a telephone number that I had to call.
I got to talk to a Thai lady who instructed me to fork over THB 500 for the key, which I didn't have, since I booked with Agoda. This is the point where I pretty much blew a fuse and went of on her. Why wasn't she at the reception? Why was the hotel not placed on the right spot on the map? Why did I have to pay again, if I had already paid per credit card?
She caved in, made sure I received the key from the elderly couple, and I went up to room 609 which had ants, and some lovely cigarette burns on the bathroom dresser. The plastic between the sheets and the matras also made me feel weird; was I sleeping on a giant diaper?
Fourth annoying mistake; The lady on the phone meant well I am sure, but when she sent me the wireless code for the internet (why not simply leave a note in the rooms?!), sent me some multimedia message that my phone couldn't receive. This is weird because I have a state-of-the-art smartphone, with a local contract and 3G. When I asked her to send a normal txt containing the code, it finally worked.
Next morning, the man from the elderly couple tried opening my door, presumably because he thought I had left or something... Also not cool.
Not sure what is going on, but someone is NOT managing that place, and running it into the ground. I have corrected the map on Agoda and hope they will implement my suggested GPS change soon, and I will book a room elsewhere next time.