The shitty owner even took away the air-con controller to save her precious electricity bill. I stayed here only for my one month internship and it is extremely close to my office. I really can't think about any nice points about this shitty hostel other than the location. I also would like a refund and would also like to file a complaint!!! Avoid this place if you don't want to waste your money. They don't treat you like a human because they don't know how to respect people! OMG, I want to go back to london ASAP. People in here really without heart!